FAQ section for Feleloz London

DO YOU HAVE A WARRANTY ON YOUR FOOTWEAR?
Yes, we do. It entitles you to return your order on account for up to 7days from the date of delivery. To avail the service, please ensure that your specified reason for replacement is covered under the terms and condition under our warranty. Please go through our Return & Replacement policy on our website: (https://www.felelozlondon.com/policies/refund-policy)

HOW QUICKLY WILL MY ORDER SHIP?
To ensure your order will be shipped out the same day, please place your order by 2pm, from Monday to Saturday. We do not ship on the weekend. Unless the product is a made to order item, your order will be dispatched latest within 4 days from the date of the receipt of the order. We shall send notification when your order is packed and also when it is shipped.

HOW CAN I DO PRE-ORDER INQUIRY?
Head over to our Contact Us page for any questions you may have. In case you require further assistance, please contact our Customer Support team via phone ‪(+91-9675920314‬) or email at customercare@felelozlondon.com.

WHERE DO YOU SHIP FROM?
Packages will be shipped from our location.

DO YOU OFFER DELIVERY ON WEEKENDS?
We offer delivery on all days of the week but we ship only from Monday-Saturday between 9 AM - 5 PM.

DO YOU SHIP INTERNATIONALLY?
Yes, your order can be purchased and shipped internationally. For more information, please head over to our ‘Shipping’ section on (https://www.felelozlondon.com/)

HOW DO I BECOME A FELELOZ LONDON RETAILER OR INTERNATIONAL DISTRIBUTOR?
Kindly email your name, phone number, store/distribution name, store/distribution address to sales.felelozindustries@gmail.com.

DO YOU HAVE REPLACEMENT LACES AND INSOLES AVAILABLE?
Yes, we do provide replacement of defective laces and insoles. Please share a clear image of the product along with its style specific information and your shipping address to customercare@felelozlondon.com.

WHAT ALL PAYMENT MODES ARE AVAILABLE?
You can choose from the following methods of payment when shopping with (https://www.felelozlondon.com)
- Credit card/Debit card
- Internet Banking
- Wallets & UPIs
- AT Credit
- Cash on Delivery

ARE THERE ANY HIDDEN EXTRA CHARGES?
Absolutely not! The price that you see on our website is the final price you have to pay, inclusive of all taxes.

IS THE PAYMENT SAFE AND SECURED?
Absolutely! Our payment partners use the highest level of secure encryption technology to make your transaction safe and confidential.

HOW DOES THE REFUND PROCESS WORK?
The process for refund is simple and hassle-free and is usually completed in 10-15working days from receipt of the articles in our warehouse if they qualify for refunds. If you wish to request a refund or replacement, please contact us at customercare@felelozlondon.com.

FAQ section for Feleloz London

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